Privacy policy
This privacy policy explains how One Armed Potter collects, uses and protects your personal information when you use this website or place an order.
Website: https://onearmedpotter.co.uk
Contact: gary@onearmedpotter.co.uk
Information I collect
When you place an order or contact me, I may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order and payment information
- Messages you send to me
- Technical information such as your IP address and browser information
How your information is used
Your information may be used to:
- Process and fulfil your order
- Arrange delivery
- Contact you about your order
- Process refunds or resolve problems
- Keep appropriate business and accounting records
- Maintain the security and operation of this website
Lawful basis for using your information
I process personal information where it is necessary to fulfil your order or respond to your enquiry, where I have a legal obligation to keep records, or where I have a legitimate business reason to operate and protect the website.
Payments
Payments are processed securely by the payment providers available at checkout, such as WooPayments and PayPal.
I do not receive or store your full payment card details.
Payment providers process your information according to their own privacy policies.
Sharing your information
I only share personal information where necessary to operate the shop and fulfil your order.
This may include:
- Payment providers
- Postal and delivery companies
- Website and hosting providers
- Professional or regulatory bodies where legally required
I do not sell your personal information to third parties.
Cookies
This website may use cookies necessary for the operation of the shop, including keeping track of your shopping basket, checkout and account preferences.
Other services used by the website may also place cookies where appropriate.
How long information is kept
Order and transaction information may be retained for as long as necessary for accounting, tax, legal and business record-keeping purposes.
Other personal information will not be kept longer than reasonably necessary for the purpose for which it was collected.
Your rights
Under UK data protection law, you may have rights concerning your personal information, including the right to request access to it and, in certain circumstances, to ask for it to be corrected, deleted or restricted.
To make a request, contact:
67 Mount Pleasant
Hayle
Cornwall
TR27 4LE
You also have the right to raise concerns with the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
Changes to this policy
This privacy policy may be updated occasionally to reflect changes to the website, services or legal requirements.
Last updated: August 2026